Play Smart, Stay Safe with tku9

1 Our Commitment to Responsible Gaming

At tku9, responsible gaming is not a box-ticking exercise — it is a foundational principle that shapes how we design and operate our platform. We believe that gambling, when approached thoughtfully and within carefully maintained boundaries, can be an entertaining pastime enjoyed by millions of adults across Bangladesh. However, we also recognise that for some individuals, gambling can become problematic, and we take that risk seriously.

tku9 has invested in a comprehensive set of player protection tools, clear and transparent policies, and a dedicated responsible gaming support team to ensure that every player on our platform has access to the resources they need to stay in control. Our responsible gaming framework covers age verification, deposit and loss limit tools, self-exclusion mechanisms, time-out features, reality checks, and direct links to professional support organisations.

We are committed to continuously reviewing and improving our responsible gaming practices in line with international best standards. tku9 will never target advertising at vulnerable individuals, will never encourage players to chase losses, and will never make it difficult for a player to close their account or apply a restriction to their gambling activity. This commitment applies equally to all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every other part of Bangladesh.

2 18+ Age Restriction Policy

tku9 operates strictly as an adults-only platform. All players must be 18 years of age or older to register, deposit funds, or participate in any form of gambling activity on the tku9 platform. This is a non-negotiable policy and it is enforced through our Know Your Customer (KYC) verification process at registration and at the point of first withdrawal.

2.1 Age Verification Process

When you create a tku9 account, you are required to confirm that you are aged 18 or above. Prior to processing your first withdrawal, tku9 will request documentary evidence of your age and identity. Accepted verification documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Bangladesh driving licence (where date of birth is clearly shown)
• Birth certificate in conjunction with a supporting photo ID document

Accounts where the player is found to be under 18 years of age will be closed immediately and all funds will be returned to the original payment method after verification. tku9 reserves the right to request age verification at any point during a player's use of the platform, not only at the point of withdrawal.

2.2 Zero Tolerance for Underage Gambling

tku9 maintains a zero-tolerance policy toward underage gambling. Any employee, affiliate, or third-party partner who knowingly facilitates access to the tku9 platform by a person under the age of 18 will be subject to immediate termination of their relationship with tku9, in addition to any applicable legal consequences. If you become aware of a minor accessing the tku9 platform, please report this to us immediately at [email protected].

3 Self-Exclusion Tools

Self-exclusion is one of the most powerful responsible gaming tools available to tku9 players. If you feel that your gambling is becoming a problem, or if you simply want a definitive break from gaming, tku9's self-exclusion feature allows you to block your own access to the platform for a defined period or permanently.

3.1 How to Request Self-Exclusion

You can activate self-exclusion through any of the following methods:

• Account dashboard: Navigate to Account Settings > Responsible Gaming > Self-Exclusion and select your preferred exclusion period.
• Email request: Send an email to [email protected] with the subject line "Self-Exclusion Request", including your registered username and the exclusion period you are requesting. Your account will be suspended within one hour of a verified email request.
• Live support: Contact our 24/7 support team directly and request immediate account suspension. Our team will process your request without delay.

3.2 Available Exclusion Periods

• 30-day exclusion: A one-month break from all gambling activity on tku9.
• 90-day exclusion: A three-month cooling-off period with full account suspension.
• 180-day exclusion: A six-month extended break, recommended for players experiencing more persistent concerns.
• Permanent exclusion: A permanent closure of your tku9 account with no option to reopen. This option is irreversible and is recommended for players who recognise a serious problem with gambling.

3.3 What Happens During Exclusion

During any active self-exclusion period, your tku9 account will be fully suspended. You will not be able to log in, deposit, wager, or withdraw. All promotional emails, SMS notifications, and bonus offers will be suspended for the duration of your exclusion. Any active bonuses or pending bonus wagering requirements will be voided upon exclusion. Withdrawals of verified account balances can be processed prior to exclusion taking full effect — contact our support team if you have a pending balance you need to withdraw before your exclusion is applied.

4 Deposit & Spending Limits

tku9 provides a full suite of financial control tools that allow you to set hard limits on how much money you deposit into your account and how much you can lose within a defined period. These limits are designed to be easy to set and hard to increase impulsively, giving you reliable long-term protection against overspending.

4.1 Deposit Limit Options

You may set deposit limits on the following timeframes from within your account settings:

• Daily deposit limit: Maximum total deposits allowed within any 24-hour period.
• Weekly deposit limit: Maximum total deposits allowed within any 7-day rolling period.
• Monthly deposit limit: Maximum total deposits allowed within any 30-day calendar month.

Deposit limits are denominated in Bangladeshi Taka (BDT). You can set any amount as your limit — for example, ৳500 per day, ৳2,000 per week, or ৳5,000 per month — based on what is genuinely affordable and comfortable for your personal budget.

4.2 How Limit Changes Are Handled

tku9 applies an asymmetric approach to limit changes to protect players from impulsive decisions:

• Decreasing a limit: Takes effect immediately upon saving. If you decide to reduce your deposit cap, the new lower limit is active at once.
• Increasing a limit: Subject to a mandatory 24-hour waiting period. You will receive a confirmation email when the increase is requested, and the higher limit will only become active 24 hours later, giving you time to reconsider.
• Removing a limit entirely: Treated as an increase and subject to the same 24-hour cooling-off period.

4.3 Loss Limits

In addition to deposit limits, tku9 allows you to set a loss threshold for daily, weekly, or monthly periods. When your net losses within a period reach your set threshold, further wagering is paused for the remainder of that period. Loss limits are calculated on net losses (total wagers minus total winnings) rather than gross turnover, giving you an accurate picture of your actual financial exposure.

5 Time-Out & Reality Checks

Sometimes a short break is all that is needed to reset perspective and ensure that gaming remains enjoyable. tku9's time-out and reality check features are designed to make it effortless to pause your activity and reflect on your play patterns without the full commitment of a self-exclusion period.

5.1 Time-Out Breaks

A time-out is a short, defined period during which your tku9 account is temporarily paused. Available time-out durations are:

• 24-hour time-out
• 48-hour time-out
• 7-day time-out

During a time-out, you cannot log in, deposit, or place bets. At the end of the time-out period, your account is automatically restored to active status. If you find that you routinely reach the end of a time-out and immediately return to high-volume play, this may be a sign that a longer self-exclusion period would be more appropriate.

5.2 Reality Check Reminders

Reality check reminders are periodic in-session pop-up notifications that display:

• The total time elapsed in your current gaming session
• Your net session balance (deposits minus withdrawals since session start)
• A prompt asking whether you wish to continue playing or take a break

You can configure your preferred reminder interval — every 30 minutes, 60 minutes, or 90 minutes — from your account settings under the Responsible Gaming section. Reality checks are particularly recommended for players who tend to lose track of time during extended gaming sessions.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. tku9 encourages all players to periodically reflect on their gambling behaviour using the self-assessment questions below. Honest answers can be an important first step toward getting help.

If you answered yes to two or more of these questions, it is strongly recommended that you take immediate steps to limit your gambling activity and consider reaching out for professional support. Please contact the tku9 responsible gaming team or one of the external support resources listed in Section 7.

6.1 Warning Signs to Watch For

Beyond the self-assessment questions above, the following behavioural patterns may indicate that gambling is moving from entertainment into a problematic area of life:

• Neglecting work, studies, or family responsibilities due to time spent gambling
• Experiencing mood swings tied to gambling wins and losses
• Feeling a compulsive need to check odds, scores, or betting markets throughout the day
• Using gambling as a way to cope with stress, loneliness, anxiety, or depression
• Consistently spending more time gambling than originally intended in a session
• Feeling guilt or shame about the amount of time or money spent on gambling

7 Support Resources & Getting Help

If you believe that you or someone you know may be experiencing problem gambling, please do not hesitate to seek help. Asking for support is a sign of strength, and there are people ready to assist you. tku9's responsible gaming team is available 24 hours a day, 7 days a week.

7.1 Contact tku9 Responsible Gaming Support

To speak with a member of our dedicated responsible gaming team, or to request immediate account restrictions, self-exclusion, or account closure, contact us at any time:

7.2 Guidance for Friends and Family

If you are concerned that a friend or family member may have a problem with gambling, the most important thing you can do is approach the conversation with empathy and without judgment. Expressing genuine concern, listening without criticism, and helping them access professional support can make a significant difference. You may also contact tku9's support team on behalf of a registered player if you have serious concerns about their wellbeing, and our team will advise you on the options available.

8 Parental Controls & Underage Protection

tku9 recognises that many households contain both adults and minors who share access to the same devices. We strongly urge all adult players to take active steps to prevent children and teenagers from accessing gambling websites, including tku9, through shared devices.

8.1 Recommended Steps for Parents and Guardians

• Secure your tku9 account: Always log out of your tku9 account when using a shared device. Enable two-factor authentication (2FA) on your account to prevent unauthorised logins.
• Use strong, unique passwords: Never share your tku9 password with anyone, including children, teenagers, or other family members.
• Install parental control software: Consider installing reputable parental control software on shared devices and family computers to filter access to gambling websites. Well-known options include Net Nanny, Kaspersky Safe Kids, and built-in parental control features available in Android and iOS devices.
• Have an open conversation: Talk to your children and teenagers about responsible attitudes toward money and gambling. Age-appropriate conversations about risk and the realities of gambling outcomes are an important part of digital literacy.
• Monitor device usage: Be aware of the websites and applications accessed by minors in your household, particularly on smartphones and tablets where gambling apps and websites are easily accessible.

8.2 Reporting Underage Access

If you suspect that a minor has accessed or is currently accessing the tku9 platform, please report this to us immediately at [email protected] with the subject line "Underage Access Report". tku9 will investigate all such reports promptly and will take immediate action to suspend the relevant account pending full verification. Reports made in good faith will be treated with complete confidentiality.