tku9 Privacy Policy

1 Information We Collect

When you register, use, or interact with the tku9 platform, we collect certain categories of personal data. We collect only the information that is genuinely necessary to provide our services, maintain account security, comply with legal obligations, and improve user experience.

1.1 Information You Provide Directly

The following categories of personal data are collected directly from you at the point of registration or during the course of using tku9:

• Identity data: Full legal name, date of birth, and gender (where provided for verification purposes).
• Contact data: Email address, mobile phone number, and residential address.
• Account credentials: Username and encrypted password (passwords are never stored in plain text).
• Financial data: Payment method details submitted for deposits and withdrawals, including bKash wallet numbers, Nagad mobile numbers, Rocket account identifiers, bank account details (where applicable), and Visa or Mastercard details. Note that full card numbers are handled by our PCI-compliant payment processors and are not stored on tku9 servers.
• Verification documents: Copies of government-issued identity documents (National Identity Card, passport), proof of address, and proof of payment method ownership submitted as part of our KYC process.
• Communications: Messages, enquiries, and complaint records submitted via our support channels.

1.2 Information Collected Automatically

When you access and use the tku9 platform, certain data is collected automatically through technical systems:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bet amounts, session duration, login timestamps, and navigation patterns within the platform.
• Transaction data: A full record of all deposits, withdrawals, bets placed, games entered, and bonus credits applied to your account.
• Cookie and tracking data: Data collected via cookies and similar technologies as described in Section 3 of this policy.

1.3 Information from Third Parties

tku9 may receive certain personal data about you from trusted third parties in the following circumstances:

• Identity verification and KYC service providers who confirm the authenticity of documents you submit.
• Payment processing partners (including bKash, Nagad, Rocket, Upay, and banking partners) who confirm transaction statuses and flag potential fraud.
• Fraud prevention and anti-money laundering (AML) screening services that cross-reference your details against relevant watchlists.

2 How We Use Your Data

tku9 processes your personal data for specific, defined purposes. We do not process personal data in any manner that is incompatible with the purposes described in this section. The following table summarises the key purposes for which your data is used and the legal basis for each.

2.1 Marketing Communications

tku9 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers where you have given your explicit consent to receive such communications. You may withdraw your consent and opt out of marketing communications at any time by updating your account notification preferences or by contacting our support team at [email protected]. Opting out of marketing communications will not affect your ability to use the tku9 platform.

2.2 Automated Decision-Making

tku9 uses automated systems to assist with fraud detection, responsible gaming monitoring, and account security. These systems may flag accounts for review or apply temporary restrictions based on detected patterns. Where an automated decision materially affects your account, you have the right to request human review of that decision by contacting our compliance team.

3 Cookies & Tracking Technologies

tku9 uses cookies and similar technologies (including local storage and session tokens) to ensure the platform functions correctly, to remember your preferences, and to maintain the security of your session. This section explains the types of cookies we use and your options for managing them.

3.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. The platform cannot operate without these cookies, and they cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and last-visited game categories to personalise your experience on return visits.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited most, where players encounter difficulties, and how navigation flows are used. This helps us improve the platform. tku9 uses only first-party analytics tools for this purpose.
• Security cookies: Support our fraud detection and session integrity systems by detecting unusual login patterns or suspicious activity across sessions.

3.2 Managing Cookies

Most web browsers allow you to control cookie settings through the browser's privacy or settings menu. You may block or delete non-essential cookies; however, please note that disabling functional or analytics cookies may affect certain features of the tku9 platform, such as preference retention between sessions. Strictly necessary cookies cannot be disabled without impairing your ability to use the platform.

4 Data Sharing & Third Parties

tku9 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your personal data only with carefully selected service partners where such sharing is strictly necessary to deliver our services to you or to comply with legal requirements.

4.1 Categories of Third Parties

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard processing partners receive the minimum personal and financial data necessary to process your deposit and withdrawal transactions securely.
• Identity verification (KYC) providers: Third-party KYC and document verification services receive copies of identity documents and personal details to perform regulatory identity checks on behalf of tku9.
• Fraud prevention and AML screening services: Your identity and transaction data may be cross-referenced against fraud databases and AML watchlists as required by applicable regulations.
• Game software providers: Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data (game ID, bet amount, outcome) necessary to deliver games. These providers do not receive your full identity or payment data.
• IT infrastructure and hosting providers: Secure cloud hosting and infrastructure partners who process data solely on tku9's instructions and are bound by strict data processing agreements.
• Legal and regulatory authorities: tku9 will disclose personal data to law enforcement, regulatory bodies, or courts where we are required to do so by applicable law, or where disclosure is necessary to prevent fraud, protect the safety of persons, or enforce our Terms & Conditions.

4.2 Data Processing Agreements

All third-party service providers with whom tku9 shares personal data are required to enter into data processing agreements that impose binding obligations to process your data only as instructed by tku9, to maintain appropriate technical and organisational security measures, and to delete or return your data upon termination of their engagement with tku9.

5 Data Retention

tku9 retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, to maintain an accurate record of your account history, and to comply with our legal and regulatory obligations. We do not retain personal data beyond what is reasonably required.

5.1 Retention Periods

The following retention periods apply to the main categories of personal data we hold:

• Active account data: Retained for the full duration of your account's active status, plus a minimum of five years following permanent account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Deposit, withdrawal, and bet history records are retained for a minimum of five years from the date of each transaction in accordance with financial record-keeping obligations.
• KYC verification documents: Retained for five years following account closure or the last transaction date, whichever is later.
• Customer support communications: Retained for two years from the date of the last communication in a thread, unless the content relates to an ongoing dispute or regulatory matter, in which case it is retained until final resolution.
• Marketing consent records: Retained for the duration of active consent and for two years following withdrawal of consent as evidence of compliance.
• Anonymised analytics data: May be retained indefinitely, as it no longer constitutes personal data once all identifying information has been stripped.

5.2 Deletion and Anonymisation

At the end of the applicable retention period, personal data is either securely deleted from tku9's systems or, where technically more appropriate, irreversibly anonymised so that it can no longer be linked to any identifiable individual. Players who have submitted a verified data deletion request (see Section 6) will have their data deleted within 30 days, subject to any overriding legal retention obligations.

6 Your Privacy Rights

tku9 respects your rights with regard to your personal data. As a player on the tku9 platform, you are entitled to exercise the following rights in relation to the personal data we hold about you.

6.1 Right of Access

You have the right to request a copy of the personal data that tku9 holds about you. We will respond to verified access requests within 30 days of receipt. In certain exceptional circumstances involving complex or high-volume requests, this period may be extended by up to an additional 30 days, of which you will be notified.

6.2 Right to Rectification

If any personal data tku9 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. You may update basic account information (such as your contact email or phone number) directly through your tku9 account settings. For corrections to identity data, please contact our support team.

6.3 Right to Erasure

You may request that tku9 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where you believe the data has been processed unlawfully. Requests for erasure are subject to our legal obligation to retain certain categories of data (particularly transaction and KYC records) for the periods described in Section 5. We will notify you of any data that cannot be deleted due to a legal retention requirement.

6.4 Right to Object to Processing

Where tku9 processes your personal data on the basis of legitimate interest, you have the right to object to that processing. tku9 will review your objection and cease processing unless tku9 can demonstrate compelling legitimate grounds that override your interests. You have an unconditional right to object to processing your data for direct marketing purposes at any time.

6.5 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact our privacy team at [email protected] with the subject line "Privacy Rights Request". We will verify your identity before processing any request to protect against unauthorised access to personal data. There is no charge for exercising any of these rights.

7 Data Security

tku9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. tku9 is SSL encrypted and fair play certified as a safe and reliable platform.

7.1 Technical Security Measures

• 256-bit SSL/TLS encryption: All data in transit between your device and tku9 servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive personal data, including payment details and KYC documents, is encrypted at rest using AES-256 encryption.
• Password hashing: Account passwords are never stored in plain text. They are processed using strong, salted cryptographic hashing algorithms.
• Access controls: Access to personal data within tku9's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Intrusion detection: tku9 employs real-time intrusion detection systems and regular security scanning to identify and respond to potential threats promptly.
• Two-factor authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their tku9 accounts to provide an additional layer of login security.

7.2 Organisational Security Measures

In addition to technical controls, tku9 maintains strict internal policies governing who may access personal data, for what purpose, and under what conditions. All staff who handle personal data as part of their role are trained in data protection best practices. Third-party service providers are subject to contractual obligations requiring them to maintain equivalent security standards.

7.3 Security Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, tku9 will notify affected players without undue delay and will take all appropriate remedial steps to contain the breach, assess its impact, and prevent recurrence. If you believe your tku9 account has been compromised, please contact our support team immediately at [email protected].

8 Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tku9 processes your personal data, please do not hesitate to get in touch with our dedicated privacy team.

8.1 How to Contact Us

All privacy-related enquiries should be directed to our support team. Please use the subject line "Privacy Enquiry" or "Privacy Rights Request" to ensure your message is directed to the appropriate team member promptly.

Email (plain text — not a clickable link): [email protected]

Our privacy team is available Monday through Sunday, Bangladesh Standard Time (BST, UTC+6), with a target initial response time of one business day for all privacy-related correspondence.

8.2 Policy Updates

tku9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via their registered email address or through a prominent notice on the platform prior to the changes taking effect. The effective date at the top of this policy will be updated accordingly. Your continued use of the tku9 platform following notification of any material changes constitutes your acceptance of the updated Privacy Policy.